Announcement Regarding Today's Partial Outage
Dear Clients,
Some of you experienced service interruptions or outages today due to a failure in IBKR’s systems, which are built upon a sophisticated “High Availability” data system provided and serviced by a leading technology vendor. The system was specifically designed to minimize the likelihood of the kind of technology failure that we experienced and it has performed well to date. Nonetheless, it did not work as expected today.
We worked with the vendor to identify the issue and began restoring our systems shortly before the open for trading on the US markets. Most clients were able to access most services by late morning and we brought remaining services online over the rest of the trading day.
Any technology can fail, and we take the quality and resiliency of our systems very seriously. We will incorporate the vendor’s analysis into our own independent assessment of today’s partial outage to make it even more unlikely that it could occur again in the future.
Interactive Brokers prides itself on its advanced trading platform and appreciates the faith you have placed in us. We are dedicated to ensuring that we can provide you with the cutting edge and reliable brokerage service that you should always expect from IBKR.
Milan Galik
CEO, Interactive Brokers
Dear Clients,
Some of you experienced service interruptions or outages today due to a failure in IBKR’s systems, which are built upon a sophisticated “High Availability” data system provided and serviced by a leading technology vendor. The system was specifically designed to minimize the likelihood of the kind of technology failure that we experienced and it has performed well to date. Nonetheless, it did not work as expected today.
We worked with the vendor to identify the issue and began restoring our systems shortly before the open for trading on the US markets. Most clients were able to access most services by late morning and we brought remaining services online over the rest of the trading day.
Any technology can fail, and we take the quality and resiliency of our systems very seriously. We will incorporate the vendor’s analysis into our own independent assessment of today’s partial outage to make it even more unlikely that it could occur again in the future.
Interactive Brokers prides itself on its advanced trading platform and appreciates the faith you have placed in us. We are dedicated to ensuring that we can provide you with the cutting edge and reliable brokerage service that you should always expect from IBKR.
Milan Galik
CEO, Interactive Brokers
